Description

About CommunityCX

CommunityCXs helps governments and nonprofits communicate clearly and effectively with the people they serve. Our SMS, IVR, and chatbot platforms enable state and local agencies to deliver trusted information at scale — from public benefits to civic participation.

We’ve helped over 10 million people access critical services and are the winner of the Service to Citizens award.

The Opportunity

The Digital Marketing Strategist will lead campaign implementation and client relationships. You’ll guide clients from initial strategy through launch and optimization. You’ll be the trusted partner that governments and nonprofits rely on when accuracy, timing, and public trust matter most. Areas of work include elections, civic engagement and public health.

Key Responsibilities

Client Leadership & Implementation

Lead end-to-end implementation of omni-channel digital marketing campaigns
Manage senior government stakeholder relationships and serve as a trusted advisor 
Guide technical projects from discovery through launch, monitoring, and post-election evaluation
Ensure deliverables are on budget and on time.

Design & Develop Campaigns

Design and deploy SMS text campaigns
Write clear, accessible, and effective copy
Coordinate translations and accessibility best practices
Collaborate with clients to develop content calendars and outreach strategies
Monitor engagement metrics and optimize campaigns based on performance data

Technical & Data 

Manage secure data transfers in compliance with security requirements
Configure messaging workflows and troubleshoot campaign execution issues
Partner with engineering and QA teams to ensure reliability during high-volume periods

Demos, Growth & Cross-Functional Collaboration

Run product demos and support business development conversations 
Translate client needs into product feedback and implementation improvements
Support renewals and expansion opportunities
Help refine implementation playbooks and best practices 

Why Join Us

Mission-driven work: Support transparent, nonpartisan civic participation
Remote-first culture: Collaborative, flexible, and outcomes-focused
Growth opportunities: Shape a rapidly expanding civic engagement practice

Compensation & Benefits

Competitive senior-level salary $90K - $130K
Full health, dental, and vision coverage + generous PTO
Professional development stipend
Travel opportunities (10–15%)

Requirements

Qualifications

Required

2+ years hands-on experience with SMS text campaigns
2+ years experience in election campaigns with knowledge of voter file, election processes and calendar. 
5+ years of account management experience at a PR or Marketing agency
5+ years copywriting
Ability to manage sensitive data responsibly and follow structured processes
Strong organizational skills with the ability to manage multiple timelines simultaneously

Preferred

5+ years of account management, project management, implementation, or program management roles
2+ years of web experience
2+ years of social media experience